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About Us


Preferred Travel Services is a boutique travel agency with a walk-in, brick and mortar office located in the Biltmore area of Phoenix, Arizona. Our agency specializes in providing upscale booking and travel experiences to our valued leisure clients and those seeking the very best for their once-in-a-lifetime special occasion. Through our extensive professional background and personal travel experience, our travel experts will provide exemplary customer service and a level of expertise that ensures a stress-free, customized vacation that you will never forget.

From the first contact, all the way through the booking process, during their trip, to the moment our clients return home from their trip, Preferred Travel Services prides itself on offering travelers exceptional travel planning assistance. Through unparalleled service and a vast, but vetted network of tour operators, cruise lines, hotels and resorts our goal is to always take you there.

While our agency is young, having been established in 2017, we have a worldy presence with 18 other sister offices worldwide with locations including but not limited to Australia, Estonia, Latvia, Finland, and Lithuania. We are the first office in the U.S., but we most certainly will not be the last. 


Our company tagline is Travel is All About the Journey, and We Can Take You There for a reason.  While we always want to ensure high standards and complete satisfaction in the types of accommodations and itineraries we offer, we can assist with travel experiences to destinations all across the globe. Our travel advisors are true destination specialists and experts in their field.


As destination experts, itinerary designers and client advocates, our travel experts work to inspire, create and enhance those tailored and unique travel experiences as we assist you in crafting your perfect journey.

  • Inspire: We constantly seek out new destinations, experiences, and connections which enable us to spark the imagination and tailor dream vacation.

  • Create: We get to know our clients, so that we can build the travel components and itineraries that fit their individual interests, needs and schedules.

  • Enhance: We work with our clients before, during and after every trip to ensure that we continually exceed expectations.

Our concierge services are absolutely free, and we provide free, no obligation quotes. We will help you through the entire vacation planning process from deciding when to go, where to stay, how to budget for your trip, where to eat, what tours to take, and make a customized itinerary that works specifically for you. 

Even after booking, we will continually check on your reservation for you, ensuring that you receive the best special offers that are applicable to your travel dates. If extra amenities or discounts promotions are released, we will work on your behalf to ensure that you receive the best quality at the best value. Your only responsibility is getting your bags checked and your passport ready. 

You will pay the same price for booking your vacation with Preferred Travel Services as you would if you booked direct through any hotel, airline, or tour operator. However, there is a large chance you will pay less booking through us, and we will provide extra value and amenities to your trip, if not more. 


Preferred Travel Services prides itself in creating perfect, tailor-made journeys with every detail in mind. Through our extensive professional background and personal travel experience, our travel agency provides exemplary customer service and a level of expertise that ensures a stress-free, customized vacation. We will have the answer to your much-anticipated statement, “tell me something that I cannot Google.” Although the internet is a wonderful resource, it cannot provide you with sound advice, it can only give you probabilities. We approach your trip planning form a high level of expertise, education, and knowledge. After all, there are no do-overs for vacations gone wrong.


Preferred Travel Services provides one-on-one assistance, advice, and arrange your trips down to the finest detail, creating a personalized, tailor-made experience which caters to all your needs as our VIP client! Our Travel Experts specialize in everything – from honeymoons and romantic getaways to luxury and customized international travel.


Our Travel Experts have completed extensive training to earn the title of specialist in specific destinations, such as Russia, France, Italy or Tahiti. Our agents have also earned certifications such as Honeymoon and Romantic Getaway Specialists, Luxury Destination Specialists, or as experts with individual cruise lines, tour companies, hotels and more. Whatever type of travel you’re seeking – leisure or business, our agents have the education, first-hand travel experience and travel agency relationships to help you make your dream vacation a reality.

Why Use A Travel Adviser



Instead of sifting through countless websites, guidebooks, or posts from your friends on social media, you deserve a hassle-free vacation planned by a professional, saving you valuable time.


Added Value

We have exclusive access to special travel fares and discounts, guaranteeing you're getting the best value! You want real benefits, and we can provide that for you.


Personal Attention

We take pride in helping make your trip one-of-a-kind. When using strictly online booking engines, you never know who to contact or where to get guidance. From planning to until you return, we are your side, just a phone call or email away.


Expert Advice

Our advisers are educated travelers with over 35+ years of experience each who know the world; they will guide you where you want to go. So take advantage of our expertise to help create your dream vacation!

Why Use a Travel Agent




CEO & Master Travel Consultant

Team Member Since 2017

As a savvy travel counselor and a fellow traveler, I have love and passion for exotic and eclectic destinations! While I have an extensive portfolio of travel experiences of over 35+ years, the three countries that have my heart are Russia, France and Morocco. My destinations of expertise include Morocco, Russia, France, Italy and Hawaii. I am also fluent in English, Russian and Estonian. Contact me and I will turn your travel dreams into reality!



Manager & Master Travel Consultant

Team Member Since 2017

Little did I know that when, as a whim, I accepted a position in reservations sales for TWA over 30 years ago that it would be the beginning of a lifelong love of the road not taken. I then shared my passion for travel with students in a community college where I taught travel and tourism for many years. Family road trips took me to most of the 50 states, Canada and Mexico. It is my great fortune to have traveled to most of Central and Western Europe, the Caribbean, Turkey, Dubai, Botswana, and most recently, Argentina. I have also sailed on both ocean liners and river lines as well as barges in France. My true passion is Italy where I have sent many happy clients, but my destinations of expertise also include Austria and Greece. Let me help you discover your dreams!



Director of Marketing & Travel Consultant

Team Member Since 2019

I am new to the travel industry, but not inexperienced in travel. I have my BA in Business and BSE in Computer Science from ASU (go Devils!). Although my first experience on a plane was jumping out of one - when I was 19, I had the opportunity to legitimately take a plane to study abroad for a semester in London. Therein began my love for travel as I was suddenly only a train ride away from everywhere! I visited London, Dublin, Edinburgh, Paris, Amsterdam, Oslo, the list goes on. I’ve returned to visit old friends, and only plan to discover more. That’s not discounting my love for traveling domestically, as there is plenty to see and do within the states. When you leave your bubble of comfort, your safety net, it is the most eye-opening experience you could ever have in life. The perspective and experiences you gain are priceless. Travel is experiential in every aspect – the sites, the sounds, the smells, the journey there. There is something to be had being immersed in all of it.

Meet Us!




Independent Contractor - Ro Says Go LLC.

Team Member Since 2018

For 12 years I had my own travel agency in Chandler, AZ under In June 2013 I took a break from the travel industry. A few years away from the travel business, and travel writing, made me realize how much I wanted to go back! I've been back in the biz for 2 years now, thanks to Preferred Travel Services, and know I'm where I'm supposed to be. I received my BA in Broadcast Journalism from USC Annenberg and worked as a Travel Writer with my blog, RoSaysGo, on AZ Family’s site. Although I can help you with most things travel related, my specialties are family vacations and group travel.



Independent Contractor

Team Member Since 2019

Travel is my commitment and my long-time love (aside from my many loving pets). I have been in the travel industry for over 15 years. I previously worked for American Express as a travel agent for over a decade in both CA and AZ and currently simultaneously work for Club Med as a reservations agent. The travel industry is my life 24 hours a day, 7 days a week. It is and has always been my passion. I want our clients to have fun while planning their trip with me, and know that they are well taken care of from departure to arrival.



Travel Consultant

Team Member Since 2022

There is an old saying that states "find something you love and you will never work a day in your life".  That is what I have been fortunate enough to do for the past thirty plus years.  My passion for travel has led me to various positions in the industry from the airlines, to the corporate world, and in agencies.  I've handled everything from exotic requests in Bhutan to long weekends in London. I've never met a destination that I didn't enjoy.  But what really floats my boat (literally!) and what I specialize in are river cruises with personalized pre and post extensions. I have experience with all the major lines and my personal travel has provided valuable experience that I happily share with clients. Travel dreams come in all varieties and I am dedicated to helping make yours come true! 

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